Reservations & Groups Team Leader

Reservations & Groups Team Leader (Sales-Focused)

Barcelona | Central Reservations | Full-time | Monday–Friday

Join Generator

At Generator, we don’t just sell beds — we create experiences in some of the world’s most exciting cities.

Recognised by Fast Company as one of the Top 50 Most Innovative Companies, we are building a high-performance Central Reservations Office (CRO) that directly drives global revenue growth.

This Is Not a Traditional Team Leader Role

This role goes far beyond operational supervision.

You won’t just manage workflows — you’ll drive performance, conversion, revenue, and commercial mindset across both internal and outsourced teams.

You will:

• Lead and develop high-performing reservations sales teams
• Drive conversion, revenue growth, and upselling performance
• Coach agents to move beyond “order taking” into proactive selling
• Manage and optimise relation...