Resident Liaison Officer

Resident Liaison Officer

42.5 hours per week Monday – Friday. Annual salary up to £29,856.80 per annum.

“Our Planned and Retrofit branch is at the forefront of delivering high‑quality improvement works across our portfolio—enhancing homes, increasing energy efficiency, and making a real difference in communities.”

About the Role

As a Resident Liaison Officer you will work on the SHDF retrofit programme within social housing. You will provide front‑facing support and advice, give proactive communication throughout the works life cycle, and keep the customer at the heart of everything. Your role is to deliver excellent service, support local teams and ensure customer needs are met.

Duties

• Deliver a professional front‑line service to customers, providing a positive face‑to‑face experience at all times.
• Manage a high volume of tasks in a fast‑paced environment, ensuring priorities are handled effectively.
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