Results Resolution Associate — Customer Service & Processing

Pearson, based in Hellaby, is seeking an Advanced Associate in Professional Services to support learners and internal teams in the Results Resolution team. This role emphasizes accuracy and high-quality customer service.

Key responsibilities include resolving customer queries, ensuring SLAs are met, and maintaining effective communication. Candidates should possess strong attention to detail and be comfortable in a collaborative environment with a focus on delivering quality work.

Essential qualifications include GCSEs in English and Mathematics and proficiency in Microsoft Office, particularly Excel.