Return Material Authorization (RMA) Specialist
P
Philips
📍 Eagan, Minnesota, United States
Job Description
JOB DESCRIPTION Manage the full RMA lifecycle from request intake through resolution, including creating RMAs, coordinating returns, and tracking repair status for small devices. Serve as the primary point of contact for customers via email, providing clear, timely updates and ensuring a positive service experience without a high-volume call environment. Coordinate with internal teams and third-party repair vendors to route products, monitor progress, and ensure on-time completion and return to customers. Maintain accurate documentation in systems and Excel trackers, including c...
Job Title
Return Material Authorization (RMA) SpecialistJob Description
573092 Return Material Authorization (RMA) Specialist
Coordinate end-to-end return and repair processes by managing customer requests, RMA creation, and product routing to ensure timely, accurate, and high-quality service outcomes.
Your role: