RingCentral Hosted Voice engineer

Last Updated: 2026-February-12
Positions Required: 3
Still Available: 3

Tier III Technical Support Engineer (Hosted Voice)

*** RESUME and direct email REQUIRED ***

Job Summary:

• Provide remote service and support to Broadsoft Hosted voice services, and BluIP voice customers. This includes troubleshooting PBX systems on cloud hosted solutions and their related applications such as ACD, Voice Mail, MIS reporting, call accounting, application servers and all other peripherally attached equipment to the customers voice communications environment.

Essential Job Functions:

• Manage list of service cases in progress from the Hosted service queue
• Communicate the status of the resolution of cases on to customers as needed
• Provide a high level of customer satisfaction and strive for fast case resolution within 3 days of case creation
• Maintain a clear concise record of work completed in Salesforce CRM
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