SaaS Support Analyst

Designation: Support Analyst

• Understanding of how point of sales operations and inventory management work
• Managing Customer communication
• Managing incident lifecycle
• To make the Test plan for incidents that require L3 fix
• To support customer in implementing the solution

Base location: Manila Education

Qualification: Graduate: Computer Graduate / BE Computers

Experience: 3-5 Years

Essential Skills: Has understanding of Point of Sales application and Inventory management system

Technical Knowledge:

• Expert in Troubleshooting and Root cause analysis
• Basic Database Understanding - SQL skills, how to extract a log file, Cloud environment

Personal Traits:

• Should be savvy of working on Business Application involving inventory management
• Should be able to multi-task and track SLA's
• Should be able to produce the best result in pressure situ...