Job Description
Purpose: Ensure candidates have strong communication skills, customer interaction experience, and minimum SailPoint ISC functional knowledge.
a. Communication Skills (Mandatory)
· Ability to clearly explain technical concepts in simple, customer-friendly language
· Comfortable participating in and leading customer calls
· Structured communication approach (problem → analysis → solution)
· Clear written communication (emails, chat responses)
· Asks clarifying questions and avoids assumptions
b. Customer Interaction Experience (Mandatory)
· Direct customer-facing experience (calls, demos, troubleshooting, KT sessions)
· Experience handling customer queries independently or with minimal support
· Understanding of customer expectations around clarity, timelines, and ownership
c. SailPoint ISC...