Job Description
The Sales Operations Manager is responsible for leading a high-performing team of inbound and outbound sales agents to deliver exceptional customer experiences and achieve ambitious commercial targets. This role acts as a bridge between operational execution and strategic commercial goals, ensuring that day-to-day activities are optimized through data-driven workforce planning and continuous process improvement.
Key Responsibilities
Team Leadership & Performance Management
- Culture Building: Lead, motivate, and develop a team of sales agents, fostering a performance culture aligned with both service and sales KPIs.
- Coaching & Development: Drive agent behaviors that maximize commercial outcomes while ensuring a balanced delivery of quality and compliance.
- Talent Management: Supp...