Job Description
This is a Hybrid role requiring 3 days/week in the Toronto UL office.
Responsibilities
- Uses knowledge and relationships from guiding post-sales implementation of Testing, Inspection and Certification (TIC) products and services to collaborate with account owner on renewal strategy and inform planning for expansion opportunities.
- Coordinates post-sale activities to ensure customers are meeting TIC certification requirements and product or service adoption timelines.
- Serves as a single point of contact for post-sales services and ongoing relationship support for assigned customer contacts.
- Builds trust, transparency, and loyalty with customer contacts. Directs feedback internally when appropriate.
- Connects customer personnel to relevant UL personnel when applicable.
- Takes ownership of a variety of product, investment and technical issues and ensures complete resolution from the customers perspective. ...