Job Description
Manila, PH
POSITION OVERVIEW
MCI is a fast‑growing tech‑enabled business services company offering Customer Experience (CX), Business Process Outsourcing (BPO), and Anything‑as‑a‑Service (XaaS) cloud technology solutions. This full‑time on‑site role supports a variety of commercial and public sector clients and requires daily attendance at one of our Philippine contact center locations.
POSITION RESPONSIBILITIES
As a Customer Service Supervisor (Sales Supervisor), you will manage the day‑to‑day performance and development of 15–20 inbound agents, drive results, improve processes and ensure a high standard of service and sales performance. You will collaborate closely with the Call Center Operations Manager to align with company policies and goals.
- Lead and coach a team of 15–20 inbound sales and service agents.
- Monitor performance metrics and drive improvements in productivity and quality.
- Conduct regular coach...