Job Description
**Responsibilities**:- Assists Clients and IMs with technical specifications and expertise for new or maintenance implementations.
- May include one-on-one support, assisting with client calls, etc.- Handles, or assists with, complex implementations- Serves as first point of contact for escalated technical issues on implementations- Coordinates with specific product technical support groups in resolving implementation issues- Work son new product rollouts from an implementation and technical perspective- Aids in the development of processes and procedures- Provides new hire product implementation training and process change training for the CMIU team- Works and leads implementations with the sales products- Provides timely, complete and accurate updates to various weekly metrics reports and product tracking information for implementations assigned- Successfully completess all compliance, product, and other training required by management- Participates in product and other traini...