Job Description
Sales and Support Virtual Assistant (VA) – Remote, Full‑time, E‑commerce Support
At TalentPop App, we’re building a team of talented remote professionals who are passionate about delivering exceptional customer experiences. We’re currently hiring a Sales and Support Virtual Assistant (VA) to join our growing team and help drive customer satisfaction, sales, and long‑term business success.
Key Responsibilities
- Provide real‑time support to customers via live chat, email, SMS, and phone.
- Recommend products, assist in purchase decisions, and identify upsell/cross‑sell opportunities.
- Manage order inquiries, including shipping, tracking, returns, and refunds.
- Update CRM tools and track customer interactions accurately.
- Represent each e‑commerce brand in a way that reflects their tone and values.
- Share customer feedback and insights to improve sales processes.
- Collaborate with internal teams to...