Job Description
Location: Hyderabad, India (Hybrid)
About the Role
We are seeking an experienced Salesforce Application Maintenance & Support Lead to oversee the ongoing support, maintenance, enhancement, and operational stability of our Salesforce platform. This role will be responsible for leading a team of Salesforce support professionals, ensuring adherence to SLAs, driving continuous improvement initiatives, and acting as the primary point of contact for business stakeholders.
The ideal candidate will combine strong Salesforce technical expertise with excellent leadership, stakeholder management, and service delivery skills.
Key Responsibilities
Application Support & Service Delivery
- Lead the day-to-day support and maintenance of Salesforce applications.
- Manage incidents, service requests, defects, and enhancement requests in accordance with agreed SLAs.
- Ensure timely resolution of...