Job Description
Job Role: Salesforce Architect
Experience: 10+ Years
Location: Bangalore
Key Responsibilities
Lead end-to-end solution architecture for large-scale Salesforce Service Cloud transformation programs.
Define scalable, global customer service operating models across multiple countries and service centers.
Drive architecture and solution design for:
Case Management
Omni-Channel Service
Knowledge Management
Contact Center Transformation
Customer Experience Modernization
AI-assisted service operations
Collaborate with business stakeholders, product owners, delivery teams, and enterprise architects to shape future-state service architecture.
Design integration architecture between Salesforce and enterprise systems including ERP, loyalty, booking, payment, inventory, and messaging platforms.
Architect AI-enabled customer service solutions leveraging Salesforce Agentforce and external AI platforms/services.
Provide architectural guidance for ...
Experience: 10+ Years
Location: Bangalore
Key Responsibilities
Lead end-to-end solution architecture for large-scale Salesforce Service Cloud transformation programs.
Define scalable, global customer service operating models across multiple countries and service centers.
Drive architecture and solution design for:
Case Management
Omni-Channel Service
Knowledge Management
Contact Center Transformation
Customer Experience Modernization
AI-assisted service operations
Collaborate with business stakeholders, product owners, delivery teams, and enterprise architects to shape future-state service architecture.
Design integration architecture between Salesforce and enterprise systems including ERP, loyalty, booking, payment, inventory, and messaging platforms.
Architect AI-enabled customer service solutions leveraging Salesforce Agentforce and external AI platforms/services.
Provide architectural guidance for ...