Salesforce CCM Digital Service Manager - SLA Focus

Eacademy Sanofi is seeking a Digital Service Manager CCM to oversee the end-to-end service quality for digital solutions supporting customer contact management. You will be responsible for designing the service, ensuring quality at optimized costs, and supervising continuous improvement.

The role focuses on stakeholder collaboration and driving service automation while maximizing customer satisfaction. Join our Digital Team and contribute to the next-gen healthcare solutions.