Job Description
Profile: SAP Basis CDM
Experience: 13-17 Years
Location: Remote
JD:
2. JOB DESCRIPTION – Customer Delivery Manager (CDM)
Function: SAP Enterprise Cloud Services – CFU
Experience: 8–12 years
Role Type: Customer Success, Delivery Governance, SLA Owner
Role Purpose
The CDM ensures smooth delivery of all ECS-managed services for RISE customers by overseeing SLA governance, service quality, communication, risk management, and cross-team coordination.
This role is less technical, and more delivery/governance driven, requiring strong stakeholder management.
Key Responsibilities – Detailed
A. Customer Relationship Management
Experience: 13-17 Years
Location: Remote
JD:
2. JOB DESCRIPTION – Customer Delivery Manager (CDM)
Function: SAP Enterprise Cloud Services – CFU
Experience: 8–12 years
Role Type: Customer Success, Delivery Governance, SLA Owner
Role Purpose
The CDM ensures smooth delivery of all ECS-managed services for RISE customers by overseeing SLA governance, service quality, communication, risk management, and cross-team coordination.
This role is less technical, and more delivery/governance driven, requiring strong stakeholder management.
Key Responsibilities – Detailed
A. Customer Relationship Management
- Serve as the primary customer delivery interface (non-technical).
- Run weekly ope...