Job Description
The Opportunity
Join a leading Utilities organisation as a SAP Architect, shaping how SAP CRM and Salesforce support complex utility customer journeys, from sales through to fulfilment and ongoing service.
The Role
In this role, you will be the go to architect for CRM and customer platforms, working closely with business and delivery teams.
- Conduct architecture reviews and ensure alignment to agreed standards and patterns
- Provide functional and technical guidance across SAP CRM, Salesforce, and related platforms
- Design, develop, and implement scalable solutions that support evolving business needs
- Lead PoCs and MVPs to showcase emerging technologies and customer journey improvements
- Maintain clear, current architecture and solution documentation, including impacts of change
- Support incident, escalation, and complaint ...