Job Description
About the Role:
Save Specialist is responsible for relationship building with Motive customers. This position coordinates, executes, and manages programs built to effectively retain customers through positive relationship-building, listening to concerns/addressing issues and educating customers on the value of our products.
A customer-oriented focus is necessary in order to preserve long-term customer satisfaction. This position requires someone that is highly organized, has excellent communication skills and demonstrates good judgment.
What You'll Do:
Identify signals of at-risk accounts and collaborate with internal teams to remediate and ensure a successful renewal
Handle large volume of phone conversations and email inquiries
Maximize customer lifetime value and minimize churn risk while increasing overall customer satisfaction and identifying up-sell opportunities
Build quick rapport with customers and apply both persuasive rebuttal skills and problem s...
Save Specialist is responsible for relationship building with Motive customers. This position coordinates, executes, and manages programs built to effectively retain customers through positive relationship-building, listening to concerns/addressing issues and educating customers on the value of our products.
A customer-oriented focus is necessary in order to preserve long-term customer satisfaction. This position requires someone that is highly organized, has excellent communication skills and demonstrates good judgment.
What You'll Do:
Identify signals of at-risk accounts and collaborate with internal teams to remediate and ensure a successful renewal
Handle large volume of phone conversations and email inquiries
Maximize customer lifetime value and minimize churn risk while increasing overall customer satisfaction and identifying up-sell opportunities
Build quick rapport with customers and apply both persuasive rebuttal skills and problem s...