Job Description
Scality Storage Engineer
Exp range - 5- 14 yrs
Location - Bangalore
Key Responsibilities:
Resolve customer’s issues via the telephone, email or remote sessions.
Reproduce issues in-house and responding back in a timely manner.
Regular follow ups with customers with recommendations, updates and action
plans.
Identify and escalate issues in a timely manner to vendor according to
Standard Operating Procedures.
Leverage internal technical expertise, including peers, mentors, knowledge
base, community forums and other internal tools, to provide the most effective
solutions to customer issues.
Collaborate with other CoE/HW teams in diagnosing and isolating the cause
of complex issues.
Provide consulting support in his/her area of expertise
Maintain quality on case documentation, SLA timeframes and operational
metrics...