Seismic Solutions Customer Success Manager
N
Nanometrics Inc.
📍 ottawa, on, Canada
Job Description
Lead customer success strategies within a seismic technology framework. Oversee training, service contracts, and key support metrics to enhance client satisfaction and retention.
This role focuses on managing the entire post-sales customer lifecycle within a rapidly growing industry. You will ensure effective service deployment, customer training, and fulfillment of service contracts while analyzing metrics such as CSAT and NPS. Collaborate closely with technical teams to bridge gaps and drive service excellence.
Key Responsibilities:
• Manage scheduling and execution of engineering services
• Lead the onboarding and training of customers
• Facilitate communication for delivery challenges
• Ensure thorough billing for additional services
• Track metrics to evaluate customer support performance
Requirements:
• Bachelor’s Degree in Engineering, Science, or similar
• 5+ years of experience in Customer Success...
This role focuses on managing the entire post-sales customer lifecycle within a rapidly growing industry. You will ensure effective service deployment, customer training, and fulfillment of service contracts while analyzing metrics such as CSAT and NPS. Collaborate closely with technical teams to bridge gaps and drive service excellence.
Key Responsibilities:
• Manage scheduling and execution of engineering services
• Lead the onboarding and training of customers
• Facilitate communication for delivery challenges
• Ensure thorough billing for additional services
• Track metrics to evaluate customer support performance
Requirements:
• Bachelor’s Degree in Engineering, Science, or similar
• 5+ years of experience in Customer Success...