SENA Apprentice

Idemia

📍 Cali, Valle del Cauca, Colombia

Full-time Computer Occupations Posted February 25, 2026

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Job Description

Purpose
This role is responsible for addressing all IDEMIA IT related issues in accordance with the relevant service-level agreements and cooperating with technical teams to ensure customer satisfaction.
Key Missions

 Solves and documents Level 1 and sometimes Level 2 IT needs of users and productive operations associated with a ticket
 Supports the installation and maintenance of operating systems, software and applications within the right standards and processes
 Manages communication with internal and external customer from the point of raising request to the resolution in partnership with other departments
 Assists external providers or vendors during certain IT activities and ensures they work in compliance with the company standards
 Manages IT assets (computer and communications equipment, servers, and licenses)
 Manages and coordinates access to IT tools whi...
                

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Job Details

Location

Cali, Valle del Cauca, Colombia

Job Type

Full-time