Job Description
We are seeking a highly skilled Senior Amazon Connect Developer with deep expertise in AWS and Amazon Connect to lead the development of digital contact center solutions. The ideal candidate will have a strong background in cloud-based contact center platforms, digital channel implementations, and GenAI integrations. This role will focus on building scalable, secure, and intelligent customer engagement solutions across chat, email, SMS, and WhatsApp. Responsibilities: Lead the migration of digital contact center workloads from Genesys and LivePerson to Amazon Connect. Design and implement chat, chatbot, SMS, email, and WhatsApp solutions using Amazon Connect and AWS services. Develop and integrate custom chat widgets and portals, including JWT authentication and secure API invocation. Build and maintain custom widgets using AWS SDKs and APIs for enhanced agent and customer experiences. Collaborate with cross-functional teams to integrate Amazon Connect with ...