Job Description
We are seeking to add a Command Centre & User Experience Monitoring – Senior Analyst to our growing talent pool. The ideal candidate will have 3+ years of hands-on experience in Command Centre operations, synthetic monitoring, and application/infrastructure support—preferably within the e‑commerce domain.
Job Summary: As a Senior Analyst, you will play a critical role in monitoring, analyzing, and ensuring the stability and performance of key IT systems and business‑critical applications. You will operate within a 24×7 Command Centre environment, responding to incidents, performing technical troubleshooting, and establishing end‑to‑end monitoring across APM tools, and escalating issues appropriately to minimize downtime and ensure seamless service availability.
The role requires strong communication and analytical skills, with the ability to listen, absorb information, and relay insights clearly to stakeholders. You will be expected to ...