Job Description
Customer Service Support
Solve Customer queries by effectively liaising and coordination with members from Planning, Operations, Business and Other teams. requirements. Ensure timely respond to deliverables / dispatch requests from Customers related to various banking products like Loans, Deposits, Current Account balances, outstanding trade, guarantees, outstanding FX / derivative deals etc. Use bank’s core banking system to extract requested customer information, prepare report / balance confirmation letters / deliverables and send to customer on email. Effectively use internal and external internet emails and follow associated control checkpoints (i.e. Maker and Checker control) when communicating with Customers. Attend other scheduled / non-scheduled (Adhoc) Customer requests related to their banking relationships. Responsible for providing Corporate Business, Operations & Customer Service Support to Bank’s c...