Senior Application Support Engineer
S
SSC HR Solutions
📍 Cairo, Cairo Governorate, Egypt
Job Description
- Provide advanced technical support for complex application issues, ensuring prompt resolution and minimal disruption to business operations.
- Analyze and diagnose both functional and technical issues in supported applications, taking complete ownership of problems until resolution.
- Manage incident and service requests, ensuring adherence to agreed service level agreements (SLAs).
- Conduct root cause analysis on incidents and document findings for future reference and improvement.
- Collaborate with cross-functional teams to address and resolve application issues and improve overall system performance.
- Develop and maintain technical documentation, including user guides and troubleshooting guides, to assist the support team and users.
- Perform regular software updates, patches, and maintenance activities on production applications to ensure optimal functionality.
- Provide training and support to junior team members ...