Senior Application Support Engineer | IT CIB
Natixis in Portugal
📍 Portugal, Portugal, Portugal
Job Description
Main Tasks & Responsibilities:
Effectively manage and solve production incidents
Follow-up and coordinate changes and technical operations (electrical shutdown, servers mode, Disaster Recover procedures, etc.)
Participate in change management (applications and infrastructure), which involves collaborating with different teams such as development, sysadmin, DBA and networking
Keep documentation up to date: document the components and operations of the applications (architecture, procedures, supervision need)
Manage backup data and ensure regular restoring tests
Monitor applications and infrastructure in an effective way, compliant with the established SLA for all business lines
Control load capa...