Job Description
Take charge of AWS Technical Support as a Senior Manager at Ingram Micro in Mississauga, ON. This hybrid role involves leading teams while driving AI-based support innovations.
Ingram Micro is hiring a Senior Manager to enhance AWS technical support. You'll manage a team dedicated to customer success and spearhead the implementation of AI tools for efficient service delivery. This position emphasizes the importance of data-driven strategies in understanding and improving customer interactions.
Key Responsibilities:
• Oversee team performance and professional development
• Drive AI capabilities for customer support solutions
• Ensure continuous improvement in customer experience
• Optimize AWS service workflows and troubleshoot escalations
• Build and maintain a Knowledge-Centered Service (KCS) framework
Requirements:
• Bachelor's degree in relevant technical fields
• 10+ years of technical support or IT experience
• Experience in leading technical teams...
Ingram Micro is hiring a Senior Manager to enhance AWS technical support. You'll manage a team dedicated to customer success and spearhead the implementation of AI tools for efficient service delivery. This position emphasizes the importance of data-driven strategies in understanding and improving customer interactions.
Key Responsibilities:
• Oversee team performance and professional development
• Drive AI capabilities for customer support solutions
• Ensure continuous improvement in customer experience
• Optimize AWS service workflows and troubleshoot escalations
• Build and maintain a Knowledge-Centered Service (KCS) framework
Requirements:
• Bachelor's degree in relevant technical fields
• 10+ years of technical support or IT experience
• Experience in leading technical teams...