Job Description
About the Job
The Conversational AI (CAI) Tribe at Allianz Technology focuses on revolutionizing customer care with AI-driven Voice and Chatbot services, in collaboration with Contact Center Solutions (CCS). We are seeking a Senior Bot Developer to lead the design and development of advanced conversational AI solutions, emphasizing agentic AI, system integration, and mentorship.
What You Do- Lead the design and development of agentic AI bots capable of autonomous decision-making and multi-step task execution.
- Architect and implement integrations with internal systems (e.g., CRM, ERP, ticketing platforms) and external APIs.
- Mentor and coach junior and mid-level bot developers, fostering a culture of learning and innovation.
- Collaborate with UX designers, product managers, and business stakeholders to define bot behaviors and user journeys.
- Ensure bots are compliant with enterprise security, privacy, and performance ...