Senior Business Analyst
P
Professional Recruitment Australia
📍 Australia, New South Wales, Australia
Job Description
Senior Business Analyst - Smart Communications (Insurance)
We're seeking multiple Senior Business Analysts to support a major Customer Communications transformation within a leading insurance environment.
You'll lead business analysis across the design and delivery of Smart Communications (SmartComms) solutions, improving customer correspondence, regulatory compliance, and communication automation across the insurance lifecycle.
Key Responsibilities
- Lead discovery workshops across underwriting, claims, operations, and customer teams
- Analyse end-to-end insurance communications (new business, renewals, claims, compliance notices)
- Translate business and regulatory requirements into SmartComms design specifications
- Define templates, content rules, data mapping, and document workflows
- Partner with architects and delivery teams...