Job Description
About the Job
The SAS Cloud Operations team is seeking a Senior Cloud Technical Lead to provide technical leadership for customer engagements running in our cloud environments. In a rapidly growing team, you will collaborate with customers and colleagues across SAS to deliver outstanding service in our cloud environments.
Responsibilities
- Own all technical aspects of a customer environment from implementation through ongoing operations for a select portfolio of SAS Cloud customers.
- Oversee and approve all changes for assigned customers.
- Consult with customers to understand their business and how SAS drives their outcomes.
- Deliver excellent customer service with a customer‑first and continuous improvement mindset.
- Collaborate with global SAS R&D, Product, Technical Support, Service Management Office, and other CIS teams to drive customer satisfaction and ensure service quality for hosted and managed customers. ...