Senior Customer Engagement Coordinator

Responsible for SC Customer Engagement activities

Works in close collaboration & complementary to Trade and Supply Chain Customer Engagement Coordinators

Responsible for segmentation process in conjunction with Trade

Drives SC collaboration strategy, joint scorecards & cost to serve improvements, coordinating all internal & external stakeholders

Responsible for SC relationship for all customers concerning the O2S process

Proactively engages customers to deliver effective communication & continuous improvements

Liaises with Trade & O2S functions to drive service levels, optimal cost to serve & satisfaction of customers

Creates positive customer experience, providing added-value at every customer interaction