Senior Customer Insights Analyst at Fullscript
F
Fullscript
📍 ottawa, on, Canada
Job Description
Join Fullscript as a Senior Customer Insights Analyst and transform complex data into impactful business strategies. Leverage your analytical expertise in a remote-first environment to enhance customer experience and drive product decisions.
In this senior role, you will synthesize diverse data sources across customer feedback, product behavior, and operational workflows. The position demands strong skills in SQL and modern cloud data warehouses like Snowflake or BigQuery. You’ll focus on identifying systemic opportunities and translating ambiguous questions into clear insights that guide senior leadership.
Key Responsibilities:
• Synthesize data across support, product usage, and customer behavior
• Identify risks and opportunities throughout customer journeys
• Translate business questions into structured analytical findings
• Collaborate directly using modern data warehousing tools
• Develop executive-ready narratives linking customer impact and business trade-o...
In this senior role, you will synthesize diverse data sources across customer feedback, product behavior, and operational workflows. The position demands strong skills in SQL and modern cloud data warehouses like Snowflake or BigQuery. You’ll focus on identifying systemic opportunities and translating ambiguous questions into clear insights that guide senior leadership.
Key Responsibilities:
• Synthesize data across support, product usage, and customer behavior
• Identify risks and opportunities throughout customer journeys
• Translate business questions into structured analytical findings
• Collaborate directly using modern data warehousing tools
• Develop executive-ready narratives linking customer impact and business trade-o...