Senior Customer Support & CX Leader

Apollo.io is looking for a Customer Support Manager based in Metro Manila, Philippines. The role involves owning the resolution of complex customer escalations and driving improvements in customer satisfaction metrics such as CSAT and response times.

The ideal candidate will have at least 4 years of experience in customer-facing SaaS roles and 2 years in people management. They will lead a team of Team Leads and ensure operational excellence while working closely with cross-functional partners.