Senior Customer Support Manager at Motorola
M
Motorola Solutions
📍 fairview, ab, Canada
Job Description
Drive customer satisfaction as a Senior Customer Support Manager at Motorola Solutions. Leverage your expertise in service delivery and project management to meet client needs effectively.
Motorola Solutions is a leader in mobile communications, seeking a Senior Customer Support Manager. This role involves managing customer contracts, ensuring service delivery, and fostering relationships within the Public Safety sector. Key responsibilities include overseeing contract compliance, managing subcontractor performance, and addressing product quality issues to enhance customer satisfaction.
Key Responsibilities:
• Provide a single point of contact for customer management
• Ensure compliance with service delivery and SLAs
• Discuss concerns with customers and implement corrective actions
• Manage third-party vendor deliverables effectively
• Create and maintain Customer Support Plans (CSP)
Requirements:
• 3+ years in customer service or account management
• Bac...
Motorola Solutions is a leader in mobile communications, seeking a Senior Customer Support Manager. This role involves managing customer contracts, ensuring service delivery, and fostering relationships within the Public Safety sector. Key responsibilities include overseeing contract compliance, managing subcontractor performance, and addressing product quality issues to enhance customer satisfaction.
Key Responsibilities:
• Provide a single point of contact for customer management
• Ensure compliance with service delivery and SLAs
• Discuss concerns with customers and implement corrective actions
• Manage third-party vendor deliverables effectively
• Create and maintain Customer Support Plans (CSP)
Requirements:
• 3+ years in customer service or account management
• Bac...