Senior Data Scientist for Member Experience
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📍 winnipeg, mb, Canada
Job Description
Join Function Health as a Senior Data Scientist, Operations, focusing on enhancing customer experience through data-driven insights. Leverage your expertise in Python and SQL to elevate operations in Winnipeg, Manitoba.
In this key role, you will develop analytical frameworks that unify data from various systems to optimize our Member Experience and contact center operations. Collaborate with cross-functional teams to drive initiatives based on strategic analyses and predictive modeling. Your proactive approach will enhance operational efficiency and empower data-driven decision-making throughout the company.
Key Responsibilities:
• Create measurement frameworks and key metrics for decision-making
• Conduct analyses to prioritize business initiatives
• Develop models for customer support demand forecasting
• Facilitate self-service capabilities through documentation and training
• Ensure data quality, security, and compliance in frameworks
Requirements:
• Deg...
In this key role, you will develop analytical frameworks that unify data from various systems to optimize our Member Experience and contact center operations. Collaborate with cross-functional teams to drive initiatives based on strategic analyses and predictive modeling. Your proactive approach will enhance operational efficiency and empower data-driven decision-making throughout the company.
Key Responsibilities:
• Create measurement frameworks and key metrics for decision-making
• Conduct analyses to prioritize business initiatives
• Develop models for customer support demand forecasting
• Facilitate self-service capabilities through documentation and training
• Ensure data quality, security, and compliance in frameworks
Requirements:
• Deg...