Senior Delivery Analyst (AU Tech, WFH)
C
ConnectOS
📍 mandaluyong, metro manila, Philippines
Job Description
Schedule
Monday - Friday (07:00 AM - 04:00 PM PHT)
What are we looking for?
Skills Required:
- Experience: 5+ years of experience as a Business Analyst and/or Project Manager, with a proven track record in enterprise software delivery or cloud migrations (experience in a Contact Centre / CCaaS environment is highly regarded).
- Technical Proficiency: Strong capability in process mapping (Visio, Lucidchart, Miro) and Agile project management tools (Jira, Confluence, monday.com).
- Domain Knowledge: Foundational understanding of contact centre dynamics (e.g. telephony, omnichannel workflows, CRM). Familiarity with Amazon Connect or AWS ecosystems is a massive plus.
- Problem Solving: A natural innate curiosity to dive deep into customer's enquiries, learn on the job, and go above and beyond to deliver exceptional experiences for our clients.
- Communication: Exceptional E...