Senior Desktop Support Manager

Roles and Responsibilities

• Lead and manage desktop support and end-user IT support teams.


• Deliver high-touch, white-glove support for executive leadership and key stakeholders.


• Oversee endpoint lifecycle management, including provisioning, patching, security, and asset governance.


• Ensure timely resolution of technical issues and adherence to service standards.


• Manage support operations across distributed or regional teams.


• Partner with IT and security teams to maintain secure and compliant environments.


• Manage vendors, service providers, and operational budgets.


• Drive continuous improvement in IT support processes and user experience.

Required Qualifications

• 8+ years of IT support experience, including 3+ years in a desktop or end-user support leadership role.


• St...