Senior Developer - CX- Oracle Service Cloud

Overview Senior Developer - CX- Oracle Service Cloud role at PlanIT Group, LLC. This posting describes responsibilities, qualifications, and expectations for the Senior Developer - CX- Oracle Service Cloud. Engage with clients and utilize best practices to address business needs Serve as the Senior Developer for OSvC Responsible for technical features and stories Analyze the impacts of work being performed and recommend solution improvements Facilitate and lead work groups or demos and work productively with a wide range of people Prepare, write, and review system documentation Continually assess, document, and analyze client gains in efficiency and effectiveness and recommend best practices Provide decision support and have ownership of customer information analysis, ad hoc reporting and business success measurements Analyze agent and system efficiency to identify performance gaps Create custom reports and dashboards as needed Update mobile applications for both iOS and Android utiliz...

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