Senior Director of Customer Success at Safe Software
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Safe Software
📍 surrey, bc, Canada
Job Description
Lead the North American post-sales strategy at Safe Software as the Senior Director of Customer Success. Drive customer success and measurable outcomes while enhancing revenue and retention.
In this influential leadership role, you will establish and scale a high-performing Customer Success organization. Your focus will be on customer lifecycle excellence and proactive engagement to support measurable customer outcomes. Collaborating across teams is essential to embed a customer-centric culture that aligns with business objectives.
Key Responsibilities: • Build and lead the Customer Success organization • Drive customer onboarding, adoption, renewal, and expansion • Develop Mutual Success Plans for strategic accounts • Refine success metrics and operating models • Manage executive-level escalations with professionalism
Requirements: • Bachelor’s degree or equivalent experience • 8+ years in Customer Success or post-sales leadership • 5+ years of leading distr...
In this influential leadership role, you will establish and scale a high-performing Customer Success organization. Your focus will be on customer lifecycle excellence and proactive engagement to support measurable customer outcomes. Collaborating across teams is essential to embed a customer-centric culture that aligns with business objectives.
Key Responsibilities: • Build and lead the Customer Success organization • Drive customer onboarding, adoption, renewal, and expansion • Develop Mutual Success Plans for strategic accounts • Refine success metrics and operating models • Manage executive-level escalations with professionalism
Requirements: • Bachelor’s degree or equivalent experience • 8+ years in Customer Success or post-sales leadership • 5+ years of leading distr...