Senior Educations Services Operations Specialist
Copeland
📍 Japan, Tokyo, Japan
Job Description
The duties and responsibilities of this position include, but are not limited to:
Participate in customer-facing meetings, including onboarding sessions, business reviews, and strategic planning discussions, to position education services as a value driver.
Proactively promote training offerings to customers and internal stakeholders, aligning solutions with business needs and customer objectives.
Support customer enablement by recommending tailored training paths and helping customers navigate available resources and certification programs.
Handle customer escalations related to training delivery, registration issues, or certification concerns, ensuring timely resolution and stakeholder alignment.
Represent Education Services in external and internal meetings advocating for training value and alignment with customer goals.
Serve as a regional poin...