Senior End User Support Analyst

Diagnoses and resolves technical issues including hardware, software, and network connectivity issues on-site at the user’s location.

Nationality Requirements

Candidates must be eligible to obtain the relevant security clearance required for the role, due to the nature of the programmes we deliver for our customers.

Job Description

This role will be providing IT Support at the Dartmouth office in Nova Scotia, Canada. It requires experience of hands‑on technical support, infrastructure troubleshooting, metering, and monitoring. The role will be the point of contact for local support activities as required, supporting the local customer base with BAU support through the IT Service Desk and working with the wider networking and Digital Transformation team to implement a global strategy.

Responsibilities

• Provide local site support and management of support activities, provide customer first, customer focused support.
• Be ab...