Job Description
Responsibilities:
Engineering & Operations Leadership
Lead and manage Modern Work engineering and operations teams, including endpoint engineers, L2/L3 support, and automation specialists
Define team ownership models, SLAs, escalation paths, and operational metrics
Mentor and develop senior engineers, technical leads, and platform owners
Drive a culture of engineering excellence, reliability, and continuous improvement
Modern Work Platform Strategy & Governance
Own the end-to-end Modern Work endpoint strategy, covering:
Windows (primary focus)
macOS
Mobile platforms (as applicable)
Define and govern architecture standards, design patterns, and technical guardrails
Lead the transition from legac...