Job Description
The Senior IT Support role is responsible for delivering high-quality, reliable, and user-focused IT support services to internal users. The position supports daily IT operations by resolving complex technical issues, acting as a senior escalation point for support requests, and ensuring stable and secure IT environments.
This role requires strong technical expertise, a proactive service-oriented mindset, and the ability to work independently while collaborating closely with other IT teams.
Responsibilities
IT Support & Service Management
- You will provide second-line and senior-level IT support to internal users.
- You will receive, log, track, and manage IT support requests via phone, email, IT ticketing systems, Microsoft Teams, and remote support tools.
- You will troubleshoot and resolve complex hardware, software, and user access issues.
- You will act as an escalation point for unresolved or high-priority incid...