Senior Manager, Client Services

Position Summary

The role manages cross‑functional teams to drive technical excellence, operational stability, service delivery, and customer satisfaction across gaming platforms and related systems. The candidate will bring deep expertise in casino gaming systems, strong leadership capabilities, and extensive experience managing enterprise customers, technical support teams, and service operations in highly regulated, high‑availability environments. The position is based hybrid onsite in Calgary, Alberta.

Essential Job Functions

• Lead Technical Client Services operations for casino gaming platforms, ensuring high availability, reliability, and operational excellence.
• Build and manage strong customer relationships through proactive communication, technical consultation, and service delivery.
• Serve as the primary escalation point, managing critical incidents, operational reviews, and service improvement initiatives.
• Partner w...