Senior Manager, Operational Readiness & Governance
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Scotiabank
📍 toronto, on, Canada
Job Description
Join Scotiabank's Canada Collections as a Senior Manager focused on Operational Readiness and Governance. You will lead process management efforts, ensuring scalable and compliant operations during critical times.
In this role, you will develop and maintain strategies that enhance governance frameworks and support operational resilience. You will also centralize knowledge management, ensuring easy access to accurate resources for frontline teams. By driving effective client support while managing regulatory expectations, you will play a vital role in the organization's success.
Key Responsibilities:
• Establish and maintain process governance frameworks
• Develop and implement downturn readiness strategies
• Reduce duplication across documentation and job aids
• Guide frontline teams with clear and practical resources
• Train and develop a team of Managers and Specialists
Requirements:
• Bachelor's degree in a relevant field
• 8+ years of experience in ope...
In this role, you will develop and maintain strategies that enhance governance frameworks and support operational resilience. You will also centralize knowledge management, ensuring easy access to accurate resources for frontline teams. By driving effective client support while managing regulatory expectations, you will play a vital role in the organization's success.
Key Responsibilities:
• Establish and maintain process governance frameworks
• Develop and implement downturn readiness strategies
• Reduce duplication across documentation and job aids
• Guide frontline teams with clear and practical resources
• Train and develop a team of Managers and Specialists
Requirements:
• Bachelor's degree in a relevant field
• 8+ years of experience in ope...