Job Description
Role Overview
The Sr. Network Lead will be responsible for end-to-end Network Operations, Installation & Fault Repair (I&FR), Preventive Maintenance, Uptime Management, and Regional Team Leadership , ensuring high service quality and customer satisfaction.
Key Responsibilities:
Network Operations & Management
- Oversee 24x7 Network Operations ensuring maximum uptime
- Network planning, deployment & performance monitoring
- Preventive maintenance of UBR & Fiber Network infrastructure
- Ensure network hygiene and infra health checks (towers/poles)
- Disaster management readiness
Installation & Fault Repair (I&FR)
- Ensure installations within defined TAT
- First-Time-Right complaint resolution
- Reduce Gross Fault Ratio (GFR) & repeat complaints
- Conduct RCA for major outages and implement corrective actions
- Coordination wi...