Job Description
Qualifications:
• Bachelor's degree
• 2-3 years experience as a Senior Operations Manager
• Should have leadership experience handling US Healthcare account
• Willing to work in Iloilo City
Job Description Summar
yDUTIES & RESPONSIBILITIES
:
Operations Management Functio
n:• Monitor daily all areas of performance metrics (call handling times, service levels & quality grades) to assure that standards are met across the board referring to a database, a program or report
s.• Work with Operations Manager to administer program and implement both client and in-house polic
y.• Ensure that operations are being managed accordingly on a day-to-day basi
s.• Attend client meeting on a weekly basis or as needed to discuss the program performance based on the key operational metric
s.• Interface with client during visits, do presentation regarding p...