Senior Pensions Complaint Handler
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📍 Liverpool, Merseyside, United Kingdom
Job Description
Senior Pensions Complaints Handler
Liverpool City Centre (Hybrid - 1 day from home after training)
Salary: Up to £35,000 (depending on experience) + annual bonus
Monday to Friday, 9:00am - 5:00pm (flexible start and finish times)
The Opportunity
We're looking for an experienced Pensions Complaints Handler to join a well-established and growing financial services business in Liverpool.
This is a fantastic opportunity for someone with a strong background in financial services complaints, particularly within pensions, to step into a more senior, specialist role handling complex cases and ensuring fair, thorough outcomes for customers.
You'll play a key role in managing complaints end-to-end, working within regulatory frameworks and contributing to a high-quality, customer-focused service.
Key Responsibilities
Manage a caseload of pensions-related complaints from receipt through to final response
Investigate complex issues thorough...
Liverpool City Centre (Hybrid - 1 day from home after training)
Salary: Up to £35,000 (depending on experience) + annual bonus
Monday to Friday, 9:00am - 5:00pm (flexible start and finish times)
The Opportunity
We're looking for an experienced Pensions Complaints Handler to join a well-established and growing financial services business in Liverpool.
This is a fantastic opportunity for someone with a strong background in financial services complaints, particularly within pensions, to step into a more senior, specialist role handling complex cases and ensuring fair, thorough outcomes for customers.
You'll play a key role in managing complaints end-to-end, working within regulatory frameworks and contributing to a high-quality, customer-focused service.
Key Responsibilities
Manage a caseload of pensions-related complaints from receipt through to final response
Investigate complex issues thorough...