Senior Premier Technical Support Specialist
Lenovo
📍 Riyadh, Riyadh Province, Saudi Arabia
Job Description
Description and Requirements
This newly created Senior Premier Technical Support Specialist role is primarily a senior technical role and will work within Premier Technical Support team in Saudi Arabia - Riyadh (TBC) , interacting with the Lenovo Product & Quality teams, Delivery Partners and corporate customers to identify fault trends & technical fixes that lead to resolution plans within the client product (notebooks, desktops & tablets) install base. This activity will include working on escalations from Premier Technical support teams as well as specific cases identified by the quality and Resolution Management teams. You will also act as a Technical Mentor to the Support Technicians.
Day-To-Day Tasks: