Senior Product Manager for Support Tools
S
Samsara
📍 edmonton, division no. 11, Canada
Job Description
Shape the future of customer support solutions at Samsara as a Senior Support Tools Product Manager. Drive strategy for innovative tools, improving global operational efficiency and sustainability.
In this senior role at Samsara, you will define the vision and roadmap for our core Support tools. Your expertise will guide product development to meet customer needs and foster significant impacts on SVN. Engage in user research, collaborate with multi-disciplinary teams, and lead strategic initiatives that transform operational efficiencies across diverse sectors.
Key Responsibilities:
• Own strategy and execution of support tools
• Conduct in-depth user research to identify needs
• Draft and align Product Requirements Documents (PRDs)
• Oversee feature development and usability testing
• Define metrics to measure business impact
Requirements:
• 5-8 years in customer support tooling in SaaS
• Bachelor's degree in a related field
• Experience with AI suppor...
In this senior role at Samsara, you will define the vision and roadmap for our core Support tools. Your expertise will guide product development to meet customer needs and foster significant impacts on SVN. Engage in user research, collaborate with multi-disciplinary teams, and lead strategic initiatives that transform operational efficiencies across diverse sectors.
Key Responsibilities:
• Own strategy and execution of support tools
• Conduct in-depth user research to identify needs
• Draft and align Product Requirements Documents (PRDs)
• Oversee feature development and usability testing
• Define metrics to measure business impact
Requirements:
• 5-8 years in customer support tooling in SaaS
• Bachelor's degree in a related field
• Experience with AI suppor...